We offer the easy way to mitigate your chargebacks.
If you're running a business, managing disputes like chargebacks comes with the territory. (A chargeback occurs when a shopper disputes a charge directly with their card issuer or financial institution.) Luckily, with our secure, online merchant portal, you can respond to cardholder and card-issuer disputes safely, quickly, and easily! You'll even be able to view your disputes by category.
The four stages of dispute management.
Retrieval
Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.
The four stages of dispute management.
Retrieval
Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.
The four stages of dispute management.
Retrieval
Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.
The four stages of dispute management.
Retrieval
Cardholder has requested a copy of the receipt to determine if the transaction is legitimate.
Demystifying the documentation process.
Disputes typically start with a Request for Information (RFI) or a Notification of Chargeback (NOC). If you receive an RFI, you'll typically have 24 days to respond by uploading documents from right within your merchant portal. If you receive an NOC, you'll have a little longer — usually 40 days. During these time-frames you can rebut or respond to chargebacks by providing:
Proof of
purchase.
Proof of delivery
or order fulfillment.
More details
(phone number, IP address, etc.) about the customer disputing the transaction.
Be sure to supply the needed documentation via a JPG, PDF, or TIFF file and you should be good to go!
We are the undisputed champion of online chargeback management.
Unwarranted chargebacks can take a big bite out of your profits. That's why we make responding to them as simple as possible. With our secure merchant portal, you can access easy-to-use dispute management tools that will allow you to:
The case is closed: Online dispute and chargeback management doesn't get any easier than this.
